Privacy Policy

Introduction

Frostwick Quarters Ltd ("we", "our", "us") is committed to protecting your privacy. This policy explains how we handle personal information when you use our services, visit our website, or interact with us in any capacity.

We operate as a data controller for the personal information we collect. Our registered address is 47 Bridgewater Street, Manchester M3 4NQ, United Kingdom.

Information We Collect

We collect information in several ways depending on how you interact with us.

Information You Provide Directly

• Name, email address, and contact details when you enquire about our services
• Health and fitness information necessary to provide safe and effective training
• Payment information when purchasing services (processed securely by our payment provider)
• Emergency contact details for safety purposes
• Training preferences, goals, and feedback you share with coaches

Information Collected Automatically

• Device information and browser type when visiting our website
• IP address and approximate location data
• Pages visited and time spent on our website
• Referral source and browsing patterns

How We Use Your Information

We process personal information for specific, legitimate purposes:

• Delivering personal training and fitness services you have requested
• Communicating about bookings, schedule changes, and service updates
• Processing payments and maintaining financial records
• Ensuring your safety during training sessions
• Improving our services based on feedback and usage patterns
• Complying with legal obligations and professional requirements
• Sending marketing communications where you have consented

Legal Basis for Processing

We process your information under the following legal bases:

• Contract: Processing necessary to fulfil our service agreement with you
• Legitimate interests: Business operations, service improvement, and security
• Legal obligation: Compliance with health and safety requirements, financial regulations
• Consent: Marketing communications and non-essential cookies

Information Sharing

We do not sell your personal information. We may share data with:

• Payment processors to handle transactions securely
• IT service providers who help maintain our systems
• Professional advisors such as accountants and legal counsel
• Regulatory bodies where legally required
• Emergency services if there is a safety concern

All third parties we work with are bound by data protection agreements and may only use your information for specified purposes.

Data Retention

We retain personal information only as long as necessary:

• Active client records: Duration of service relationship plus 7 years
• Enquiry information: 2 years from last contact
• Financial records: 7 years as required by law
• Health information: 8 years from last service provision
• Website analytics: 26 months

Your Rights

Under data protection law, you have several rights:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing based on legitimate interests
• Request restriction of processing
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

Data Security

We implement appropriate technical and organisational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Staff training on data protection responsibilities
• Secure disposal of information no longer needed

International Transfers

Your information is primarily stored within the United Kingdom and European Economic Area. Where we use service providers located elsewhere, we ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisions.

Children's Privacy

Our services are not directed at individuals under 16. We do not knowingly collect information from children without parental consent. For clients under 18, we require parental or guardian involvement and consent.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via email to active clients. The date at the top of this page indicates when the policy was last revised.

Contact and Complaints

For questions about this policy or our privacy practices, contact:

Data Protection Enquiries
Frostwick Quarters Ltd
47 Bridgewater Street
Manchester M3 4NQ
[email protected]

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.